Hassle-Free Return Policy

We want to make sure you're happy with your purchase! Good vibes only! In the unlikely even you're not satisfied with your product, we are offering a hassle free 30 days money back and returns policy. 

Returns are accepted under these conditions:

• We are accepting returns only up to 30 days since you received your item, counted from the confirmed delivery date according to tracking information. Unfortunately return requests received after this time cannot be honored. 
• The product must be returned to us in original condition, including original packaging and without any obvious signs of wear, damage or excessive use.
• We currently don't have facilities to provide shipping labels, so customers will have to pay the cost of the shipping charges to send the product back to our company.
• Proof of tracked shipping is required for all products sent back as returns
• To arrange a return of your item please contact one of our friendly team members who will provide instructions along with our mailing address - they can be reached at returns@thecrystalplant.com
• Returns are processed within a couple of business days, after the returned product has been received
• Depending on whether you choose a resend of the product or refund, we will process this immediately after receiving the returned item
• We reserve the right to deny the right for a return for products or orders that do not comply with the refunds policy as stated above

Refunds

Refunds ARE ISSUED in the following cases:

• The product has not been delivered to the address provided, even though weeks have passed since the estimated delivery date
• There was a serious error or prominent manufacturing problem on the product, or the product is otherwise faulty
• The delivered product was an incorrect size, color or design to the one ordered
• The product arrived damaged, broken or otherwise faulty due to the delivery
• The customer requested an order cancellation within 24 hours and the product has not been shipped yet
• Refund requests need to be sent out latest 7 days from the confirmed delivery date (with exception of late delivery) to our customer support team at returns@plantshumidifier.com 

All refund requests must be supported by photo or video proof sent via email (with exception of late deliveries, in which case tracking information is used).

If you’re contacting us, please always provide your order number so we can help you faster.

Refund WILL NOT BE ISSUED in these cases:

• The customer has requested a replacement which has been arranged
• The request was sent outside the 7 days window mentioned above
• The package didn’t arrive due to an incorrect address provided by a customer, or issues with delivery to a PO Box address
• The customer wishes to cancel the order after 24 hours have passed and the order is already processed
• The product was used and is not in original condition, therefore it cannot be returned and refunded
• The product was damaged as a result of handling by the customer
• If the package comes back as undelivered (due to incorrect shipping address, package not being picked up from the post office, held at customs or refused by the recipient), we reserve the right to refuse a refund
• Refunds are also not issued for other factors that are outside of our control. Due to the current covid-19 shipping issues, which is causing significant delays with parcel deliveries, we won't be able to accept refund request due to delayed shipments, unless the delay is significant.